About Diligenta

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government’s workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers – that’s 1 in 3 people in the UK!

Diligenta’s innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we’re excited to welcome new people to be part of our journey.

Brand values

At Diligenta, our 5 corporate values are at the foundation of everything we do. They shape the way we do business, interact with our people and work for our clients.

• Integrity: We are honest, open and trustworthy in everything we do.
• Respect for the Individual: We treat everyone fairly, with dignity and respect.
• Leading Change: We continually develop and implement innovative ideas to transform and improve the way we work.
• Learning and Sharing: We believe in sharing knowledge, experiences and learning to enhance skills, improve performance and develop best practice.
• Excellence: We aim to provide an efficient and outstanding service and deliver on our promises.

Diligenta diversity statement

Respect for the Individual is one of our corporate values and we want to treat everyone fairly with dignity and respect, so Diligenta is committed to supporting Diversity and Inclusion and seeks to fully integrate this into its culture across its business.

We recognise that employee networks provide an invaluable safe space to afford colleagues with support, networking, and development opportunities.  They are a resource for sharing ideas, suggesting, and promoting good practice so that Diligenta can advance its equality and inclusion aims.

Our Diversity and Inclusion Council brings together networks across the business to tackles barriers to inclusion. Our Employee Networks include PRISM for LGBTQ+ and allies, The Hive for women and allies, Cultural Diversity and Enable Ability.

In line with Diligenta’s vision to foster a culture of diversity, inclusion and belonging where employees feel valued, respected and engaged as their authentic selves, its Diversity and Inclusion Council aims to provide feedback, guidance, support and governance to Diligenta on key matters that affect Diversity and Inclusion in the business.